Below you will find our refund and returns policy – please have a read over before you buy with us. We are passionate about developing a close connection with our community and we want to take this opportunity to explain some of our operation procedures before you join the meks family.
- If a change of mind occurs, all items are subject to a credit to the same dollar value. This store credit will have no expiry.
- We do not provide refunds, unless a purchased item is faulty and returned within 30 days of purchase. (See below for return address)
- Returned item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
- Order cancellations are processed in the form of a store credit. This store credit will have no expiry.
- Gift cards, sale, and clearance items are not eligible for return.
- If an item is faulty and a refund does occur, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions stated above.
- You are responsible for any costs associated with returning the item to us.
All returns via post to our headquarters located at:
1/26 Liverpool Rd
Summer Hill NSW 2130
Below is a step by step process for all returns / exchanges:
Login here with the email that you used to purchase. Follow the prompts to request a return.
We will then either confirm or decline your return request by email.
If confirmed, send your unwashed, unworn item along with proof of receipt to 1/26 Liverpool Rd, Summer Hill NSW 2130.
Once we receive the returned items we will provide you with a CREDIT NOTE in the form of a GIFT CARD to the exact value of your original order - excluding shipping. This amount can be used over multiple orders until you have used the total amount. The gift card will have no expiry date.
You then use that code to purchase a replacement item/s. All exchanges are subject to stock availability. This means to process your exchange you must make another order via our web store, using the code we provide you with. This does not mean you will automatically receive the correct size in the original item.
Operating hours: Monday to Friday - 9am-5pm
IMPORTANT: Please ensure you have requested a return from your account dashboard and have received a response BEFORE you send your item back and have received confirmation form us that your request has been accepted. Any items returned to us without this return process we are not liable for.
Click here to login