Below you will find our refund and returns policy – please have a read over before you buy with us. We are passionate about developing a close connection with our community and we want to take this opportunity to explain some of our operation procedures before you join the meks family.
All returns via post to our headquarters located at:
1/26 Liverpool Rd
Summer Hill NSW 2130
Below is a step by step process for all returns / exchanges:
Operating hours: Monday to Friday - 9am-5pm
IMPORTANT: Please ensure you have filled in the form here (gorjus plugin) BEFORE you send your item back and have received confirmation form us that your request has been accepted. Any items returned to us without this email application we are not liable for.
Yes, you will receive your tracking number via email
Returns may take up to 15 full business days from when we receive the parcel, to when it is processed by our team. You should receive your refund or credit not 3-5 days after processing. You will be kept up to date throughout the process.
We are sorry to hear this – we will work with you to get this resolved as quickly as possible. Please follow the returns policy in the help section.
IMPORTANT: Please readand complete the returns information BEFORE you send your item back. Any items returned to us without follwoing the process we are not liable for.
How does it work?
When it's time to shop
Simple - Use your code to redeem your gift in the Payment section of our checkout
Where do I find the code
e-Gift cards: Check your email for your code
Sadly this can happen - With high demand poducts comes an even higher traffic rate of visitors on the web store. Sadly what can happen from time to time is the item may have 10 pieces available and 15 visitors checking out at one time. Meaning some customers may miss out during that high frequency purchase period.
Our platform (Shopify, one of the worlds largest eCom platforms) still allows this purchase to go through when loading customer carts all at the same time. What then happens is when the orders are packed, the extra 5 purchases are place on back order.
We do endeavour to get back to any customer this may happen to within 24-72hrs. When and if this does occur the customer will receive a complete and full refund of the purchase and shipping amount.