Below you will find our refund and returns policy – please have a read over before you buy with us. We are passionate about developing a close connection with our community and we want to take this opportunity to explain some of our operation procedures before you join the meks family.

• If a change of mind occurs, all items are subject to a credit to the same dollar value. This store credit will have no expiry.
• We do not provide refunds, unless a purchased item is faulty and returned within 30 days of purchase. (See below for return address)
• Returned item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached.
• Order cancellations are processed in the form of a store credit. This store credit will have no expiry.
• Gift cards, sale, and clearance items are not eligible for return.
• If an item is faulty and a refund does occur, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method, once we have received the returned item back and confirmed that it meets the conditions stated above.
• You are responsible for any costs associated with returning the item to us.

All returns via post to our headquarters located at:

Meks

1/26 Liverpool Rd

Summer Hill NSW 2130

Below is a step by step process for all returns / exchanges:

1. Fill in the form here(gorjus plugin) detailing the reasons for return or exchange. Include your order number and details used for the order including email address
2. We will then either confirm or decline your return application.
3. If confirmed, send your unwashed, unworn item along with proof of receipt to 1/26 Liverpool Rd, Summer Hill NSW 2130.
4. Once we receive the returned items we will provide you with a CREDIT NOTE in the form of a GIFT CARD to the exact value of your original order - excluding shipping. This amount can be used over multiple orders until you have used the total amount. The gift card will have no expiry date.
5. You then use that code to purchase a replacement item/s. All exchanges are subject to stock availability. This means to process your exchange you must make another order via our web store, using the code we provide you with. This does not mean you will automatically receive the correct size in the original item.

Operating hours: Monday to Friday - 9am-5pm

IMPORTANT: Please ensure you have filled in the form here (gorjus plugin) BEFORE you send your item back and have received confirmation form us that your request has been accepted. Any items returned to us without this email application we are not liable for.

How are the garments sized?

All pieces are designed using standard Australian women’s sizing which allows for more room in the chest and hip area. For our non binary, trans family and those that have had top surgery, the extra allowance in the chest will not affect the overall fit. You can check out the size guide to determine what size you will be.

What sizes will you cater to?

We will be starting with size 8 up to size 20. Please check our size guides here.

What Payment Options Do You Accept?

We accept all major debit and credit cards,Apple Pay and Paypal. We also accept Afterpay which allows any orders to be paid in 4 interest free instalments.

Will I Get a Tracking Number?

Yes, you will receive your tracking number via email

How long will my return take?

Returns may take up to 15 full business days from when we receive the parcel, to when it is processed by our team. You should receive your refund or credit not 3-5 days after processing. You will be kept up to date throughout the process.

My item is faulty, what do I do?

We are sorry to hear this – we will work with you to get this resolved as quickly as possible. Please follow the returns policy in the help section.

IMPORTANT: Please readand complete the returns information BEFORE you send your item back. Any items returned to us without follwoing the process we are not liable for.

My address is wrong, can I update it?

Don’t worry this can happen.We have a small window before your order is shipped out where we can attempt to update the delivery address for your order. Please send an email to care@meksclothing.com.au with your name, order number and updated address

Gift cards

How does it work?

• Choose the value of the e-Gift card from as little as $50
• Enter your email address to receive you e-Gift card

When it's time to shop

Simple - Use your code to redeem your gift in the Payment section of our checkout

Where do I find the code

e-Gift cards: Check your email for your code

Did you miss out on high demand item and your order was still processed after it sold out? 

Sadly this can happen - With high demand poducts comes an even higher traffic rate of visitors on the web store. Sadly what can happen from time to time is the item may have 10 pieces available and 15 visitors checking out at one time. Meaning some customers may miss out during that high frequency purchase period.

Our platform (Shopify, one of the worlds largest eCom platforms) still allows this purchase to go through when loading customer carts all at the same time. What then happens is when the orders are packed, the extra 5 purchases are place on back order.

We do endeavour to get back to any customer this may happen to within 24-72hrs. When and if this does occur the customer will receive a complete and full refund of the purchase and shipping amount.